Coronavirus (Covid-19) – what you need to know about Council services

Links to important information. regarding the coronavirus.
Links to important information.

The Council will be sending regular updates to ensure residents have up to date information, regarding any closures, and how to access vital services during the Coronavirus Outbreak – (Covid-19).

Some Council buildings will be closed to help limit the potential spread of Coronavirus (Covid-19), but essential Council services will continue to support residents as much as possible.

Opportunities to volunteer and support your community as we work through this period is greatly appreciated. Find out more below.


Sir Richard Leese, Leader of Manchester City Council, said: “Council staff are going above and beyond to ensure vital services for our residents can continue and we can support residents as we work together through this period.

“It’s vitally important that we all play our part and follow the advice from Public Health. Washing our hands regularly, distancing ourselves from others and supporting vulnerable people during this crisis will be essential in limiting the spread of the disease.

“It makes me proud that at times such as this Manchester people show their true mettle. Our city will be a different place for a little while, but we will carry on and we will get through this together.”

Find up to date information on the Council’s website:

Information about social distancing can be found from Public Health England.

Find a set of FAQs here.


What Council services are affected?

Customer Service Centre and contacting the Council

The Customer Service Centre in the Town Hall Extension is now closed to walk-in visitors until further notice.

A list of email contacts for Council services can be found here.

This includes contacts for support around benefits, Universal Credit, licensing, council tax and school admissions.

The call centre is currently experiencing unprecedented demand so email enquiries are being prioritised and the most urgent are being dealt with as quickly as possible.

The public is asked to only phone the Council if absolutely necessary.


Support and advice for people at risk of homelessness are available here.

If you or someone you know does not have somewhere to stay immediately, please call 0161 234 4692 or email

Enquiries will be dealt with promptly.


Business owners can find support advice here.


It’s important that we all stay active and healthy in the coming months.

The NHS has a lot of information online, including free exercise tutorials that can be done at home, along with tips and advice about staying active.

And follow @GmMoving on social media for more advice and inspiration.


Further information about the city’s libraries services will be updated here.

You can also access Manchester Library resources online, including e-books, audiobooks, online news resources, language courses and digital magazines.



Council-run parks will remain open to allow residents to get fresh air and remain active. Handwashing facilities will be available.

People using parks are urged to heed public health advice and practice correct social distancing.

Information about social distancing can be found from Public Health England.



Find out more about the service


How can you help?

News will follow about community support volunteering opportunities and information about how you can receive support should you need it.


Over 70s

The Council is launching a campaign to support older people over the age of 70 who are currently self-isolating – encouraging anyone who has an older relative, neighbour or friend to keep in touch and check in on their well-being.

If you know of someone who is in this bracket, please consider getting in touch (as long as it’s safe to do so).


If you’re feeling anxious

It’s understandable that a lot of our residents will be feeling anxious at the moment. This is to be expected but it’s important to take note of advice and support each other during this time.

Find out more


For positive uplifting and wellbeing stories visit